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Late Arrivals or Missed Examinations
Candidates are strongly encouraged to arrive at the test center at least 30 minutes before their scheduled examination time. Candidates who arrive after the scheduled start time of their test appointment are at risk of losing their reserved seat. No refunds will be provided for candidates who are unable to test because of late arrival or a missed appointment. No rescheduling will be permitted outside the published testing date(s). In the unlikely event that candidates are able to reschedule during the published testing dates, there will be a $250 rescheduling fee.
Test Center Closure
In rare circumstances, test centers may be unable to open because of unexpected events, including but not limited to, technical difficulties, severe weather, local emergencies, or a power outage at the test center. If a test center is unable to open for business, Prometric will make every attempt to contact candidates as quickly as possible. It is important to ensure that the email address and phone numbers submitted during the scheduling process are accurate. Assuming test center availability, candidates will test within two (2) weeks of the initial testing window. Candidates electing not to reschedule must directly notify the ABP by email or postal mail within one (1) week of their initial test date to receive a refund of the registration fee. However, the time-limited eligibility to achieve certification will not be extended.
Issues at Test Site Impacting Start Time of Examination
If technical difficulties or other potential issues at the test site delay the start time of an examination, this information will be communicated to candidates upon arrival at the test center. Candidates will be notified of the estimated wait time and will be updated periodically on the status of the appointment start time.
Interruptions During Testing
If the examination is interrupted because of a testing environment issue, Prometric will attempt to restart the examination as soon as possible. In the event of a technical issue, the examination software is designed to resume from the point of interruption with the same amount of test time remaining. In rare circumstances, Prometric may need additional time to troubleshoot and resolve an issue before testing can resume.
Although Prometric strives to maintain an optimal testing environment, candidates who experience a testing irregularity because of environmental factors or technical issues should communicate the issue to the test center administrator as soon as possible. The test administrator will attempt to resolve the irregularity.
Irregularities reported after three (3) business days from the completion of the examination date will not be investigated for a retest opportunity or considered valid reasons for invalidating an examination.
Unscheduled Breaks during Testing
Candidates will be provided with scheduled break periods at predetermined times during their examination session. However, the ABP recognizes that candidates may also need to take an unscheduled break from testing while the examination clock continues to run. Extended absences, multiple breaks, excessive cumulative time away from testing, accessing of locker, accessing of study material, usage of electronic devices, or any other non-standard behavior that may be perceived as an impropriety will be documented for security purposes and communicated to the ABP.
Pursuant to the Honor Code agreement, communication regarding examination material is prohibited at all times, including both scheduled and unscheduled breaks.
ABP Right to Invalidate an Examination Due to Administration Issue
A complete examination, based on the full set of competencies defined as critical to be measured, must be provided to all candidates. Should an event result in the administration of an examination that the ABP considers incomplete, the examination will be invalidated and the candidate will be offered the option to retest at no additional fee. Any retesting will need to be done within the time period defined by the ABP. In some situations, the ABP may determine that only a specific section needs to be retaken rather than the entire examination. If a candidate elects not to retest, the candidate will be refunded the registration fee. However, the time-limited eligibility to achieve certification will not be extended.
Failure to Comply with Test Administrator Instructions and Protocols
All candidates are expected to adhere to test administrator instructions and test center rules at all times. This includes compliance with check-in procedures and exhibiting proper decorum in all areas of the test center. Candidates failing to comply may be subject to dismissal from the test center and/or invalidation of their examination. Candidates with an invalidated examination will forfeit all fees paid and the time-limited eligibility to achieve certification will not be extended.
Edited 11/1/2013, 2/18/14, 3/3/2015